FAQ

What currency are the prices do I see in the site?
All prices are in AUD. But can also be converted up the top of our website if using a desktop from the main page or the three drop down lines using a Mobile device.

I just placed an order, when will it ship?
We try our best to ship items as fast as we can. Please allow 3-7 days production time for your order to ship out, average shipping times are 7-10 days.Tracking numbers will be updated 3-5 days after your order has been SHIPPED. If you don't have a tracking number after 7 business please email us at wondercandleco@yahoo.com.
I am not in love with my order, can it be returned? What if there is an issue?
If the product is defective or damaged. We give you 30 days to send it back to us for a full refund but please refer to our refund policies first. You must ship it back at your own expense, once we have received the product we will refund the full amount of your original purchase once inspected. Please Include all a name and order number on the returned parcels.Please note: If you your package is on the way, you must wait for it to arrive and return it before receiving a refund.
Can I cancel my order?
You are able to cancel your order with no penalty! You must cancel your order before it ships. If the item is already sent please use our easy return system to get a full refund or contact us for assistance! You however can not cancel any candy orders as they are a perishable item and can not be re handled once handled.

I have entered an incorrect address what do I do now?
If you have miss spelled or auto filled in a incorrect address, simply reply to your order conformation email and confirm. Once you double check if the address given is wrong kindly notify us via email at wondercandleco@yahoo.com. If the given address is wrong we can change the address to the correct one within 24 hours. No refund will be given after the 24 hours of incorrect submission. 

How long does shipping take?
Shipping times vary as we do ship from Australia and to , NZ, UK, USA based on your location it may vary in shipping times and delays. The average shipping time is 3-7 business days. International can take up to 15 days

I have a question that wasn't answered, can you please help?

Absolutely! We are here to help you! Please send us an email to wondercandleco@yahoo.com and we will be happy to assist you in any way we can. We do receive a large number of emails, If you wish to get a prompt response please attach your order number and address the problem clearly, thanks.